Privacy Policy

Effective Date: 26 August 2026
Last Updated: 26 August 2026

Scale Mosaic (“we”, “us”, or “our”) respects your privacy and is committed to protecting personal information in a lawful, fair, transparent, and secure manner.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when you access or use our websites, applications, AI services, APIs, integrations, enterprise management tools, and related products and services (collectively, the “Services”).

This Privacy Policy applies to services operated by Scale Mosaic, including:

• Scale Mosaic;
• this website;
• Scale Mosaic enterprise applications and AI employees;
• APIs, integrations, and other services provided by Scale Mosaic.

By accessing or using the Services, you acknowledge that you have read this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information that Scale Mosaic processes in connection with the Services.

Scale Mosaic is primarily an enterprise and business-oriented platform. In some situations, our business customers may upload, connect, manage, or otherwise provide information relating to their employees, customers, suppliers, contacts, or other individuals.

In those situations:

• the business customer may act as the data controller or business responsible for determining how the information is used; and
• Scale Mosaic may act as a data processor, service provider, or similar service provider acting on the customer’s instructions.

Where we process personal information solely on behalf of a business customer, that processing may also be governed by the applicable customer agreement, data processing agreement, or other contractual terms.

This Privacy Policy primarily describes the processing activities for which Scale Mosaic determines the purposes and means of processing.

2. Information We Collect

The information we collect depends on how you use Scale Mosaic and which features, applications, or integrations you choose to enable.

2.1 Account Information

When you create or use a Scale Mosaic account, we may collect information such as:

• name;
• username;
• email address;
• authentication information;
• account identifiers;
• profile information;
• organization or company information;
• user role and permissions;
• language and account preferences.

Passwords and authentication credentials are protected using appropriate technical security measures. We do not store passwords in plain text.

2.2 Business and Organization Information

When Scale Mosaic is used for enterprise or organizational purposes, we may process information such as:

• organization name;
• business contact information;
• organizational structure;
• user roles;
• employee or team information provided by authorized users;
• project information;
• business configurations;
• customer or supplier information;
• business records entered into the platform.

The information processed depends on the Scale Mosaic modules and features selected by the customer.

2.3 Content You Provide to Scale Mosaic

When you use our Services, you may provide or generate content including:

• prompts and instructions;
• AI conversations;
• documents;
• images;
• audio;
• files;
• articles;
• product information;
• customer records;
• CRM information;
• financial or business records;
• email content;
• messages;
• social media content;
• schedules;
• task information;
• workflow data;
• automation instructions;
• other information submitted to or generated through the Services.

We process this information as necessary to provide the features requested by you or your organization.

You are responsible for ensuring that you have the appropriate rights and lawful basis to provide personal information or other content to Scale Mosaic.

2.4 Payment and Transaction Information

When you purchase subscriptions, credits, services, or other products from us, we may process information relating to the transaction, such as:

• billing information;
• transaction amount;
• payment status;
• invoice information;
• subscription information;
• transaction identifiers.

Payments may be processed by third-party payment service providers.

We generally do not directly store complete payment card numbers, security codes, or other full payment credentials processed by those providers.

2.5 Communications and Customer Support

When you contact us, we may collect:

• your name;
• email address;
• company information;
• support requests;
• correspondence;
• feedback;
• technical information provided in connection with the request.

We use this information to respond to inquiries, provide support, investigate problems, and improve the Services.

3. Information Collected Through Third-Party Integrations

Scale Mosaic allows users and organizations to connect third-party platforms and services.

Depending on the integration you enable, we may receive information from those platforms after you authorize access.

This information may include:

• account identifiers;
• profile information;
• page or business account information;
• access permissions;
• authorization credentials or tokens;
• content;
• messages;
• media;
• metadata;
• account configuration;
• information necessary to perform actions requested by the user.

We only access third-party services according to the permissions granted by the user or organization and the capabilities made available by the relevant platform.

You may generally revoke or disconnect a third-party integration at any time.

4. Meta, Facebook, and Instagram Platform Data

Scale Mosaic may allow users to connect Facebook Pages, Instagram professional accounts, or other services provided by Meta Platforms, Inc. and its affiliates (“Meta”).

4.1 Information We May Receive from Meta

When you authorize a Meta integration, Scale Mosaic may receive information made available through Meta APIs and authorized by you, including:

• Facebook Page IDs;
• Facebook Page names and information;
• Instagram professional account IDs;
• Instagram account information;
• profile or business account information;
• permissions granted to Scale Mosaic;
• authorization information;
• access tokens;
• social media content;
• media and associated metadata;
• publishing information;
• information necessary to perform account management functions;
• other data made available through the Meta APIs for the permissions you authorize.

The specific information accessed depends on the Meta permissions granted by the user and the Scale Mosaic features being used.

4.2 How We Use Meta Platform Data

We use Meta Platform Data only as necessary to provide functions requested or authorized by the user or organization.

These functions may include:

• connecting Facebook or Instagram accounts to Scale Mosaic;
• identifying connected Pages or professional accounts;
• displaying connected account information;
• creating and publishing authorized content;
• managing content;
• retrieving information needed for authorized account management;
• processing user-requested social media workflows;
• providing AI-assisted social media management;
• maintaining and securing the connection between Scale Mosaic and Meta services;
• troubleshooting integration issues.

Scale Mosaic does not sell Meta Platform Data.

We do not use Meta Platform Data for purposes unrelated to the Services authorized by the user.

4.3 Sharing of Meta Platform Data

We only disclose Meta Platform Data when reasonably necessary to:

• provide functionality requested by the user;
• operate infrastructure supporting Scale Mosaic;
• work with service providers acting on our behalf;
• comply with applicable law;
• protect the security and integrity of the Services; or
• follow the user’s lawful instructions.

Service providers that process such information on our behalf are required to process it only for authorized purposes and subject to appropriate confidentiality and data protection obligations.

4.4 Disconnecting Meta Accounts

Users may disconnect Facebook or Instagram accounts from Scale Mosaic through the relevant Scale Mosaic integration settings.

Users may also revoke Scale Mosaic’s authorization through the applicable Facebook, Instagram, or Meta account settings.

Revoking or disconnecting access prevents Scale Mosaic from using that authorization to obtain new information.

Disconnecting an account does not necessarily result in immediate deletion of all information previously stored within Scale Mosaic.

Users who wish to request deletion of previously stored information should follow the instructions in Section 17. Data Deletion.

5. Information Collected Automatically

When you access our websites or Services, certain information may be collected automatically.

5.1 Log Information

This may include:

• IP address;
• access date and time;
• browser type;
• operating system;
• pages or features accessed;
• request information;
• application events;
• errors;
• security events.

5.2 Device and Technical Information

We may collect information such as:

• device type;
• browser information;
• operating system;
• language settings;
• network information;
• device or session identifiers;
• technical configuration.

5.3 Usage Information

We may collect information about how users interact with the Services, including:

• features used;
• frequency of use;
• service performance;
• API usage;
• credit or resource usage;
• actions performed within the platform.

This information helps us operate, secure, analyze, and improve Scale Mosaic.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our websites and Services.

These may include:

Strictly Necessary Cookies

Used for functions such as:

• authentication;
• login sessions;
• security;
• account functionality.

Preference Cookies

Used to remember preferences such as:

• language;
• display settings;
• user preferences.

Analytics and Performance Technologies

Where applicable, these may help us understand how the Services are used and improve performance and user experience.

You may manage cookies through your browser settings.

Disabling certain cookies may affect the availability or operation of some features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

7. How We Use Personal Information

We may use personal information for purposes including:

7.1 Providing the Services

To provide, operate, maintain, and support the Services, including accounts, features, and integrations.

7.2 AI-Powered Features

To operate AI features and AI employees, process prompts and instructions, generate outputs, and perform actions requested by users or organizations.

7.3 Transactions and Billing

To process purchases, subscriptions, credits, invoices, payments, and related accounting.

7.4 Customer Support

To respond to inquiries, provide support, and resolve technical issues.

7.5 Security and Fraud Prevention

To protect the Services, users, and Scale Mosaic against abuse, fraud, unauthorized access, and security threats.

7.6 Service Improvement

To analyze usage, monitor performance, troubleshoot issues, and improve the Services.

7.7 Legal Compliance

To comply with applicable laws, regulations, legal processes, and enforceable government requests.

7.8 Service Communications

To send service-related notices, security alerts, and administrative messages.

8. Legal Bases for Processing

Where applicable law requires a legal basis for processing, we rely on:

Performance of a Contract

Processing necessary to provide the Services you or your organization have requested.

Legitimate Interests

Processing necessary for our legitimate interests, such as operating, securing, and improving the Services, where those interests are not overridden by your rights.

Consent

Where we ask for your consent, for example for certain cookies or communications.

Legal Obligations

Processing necessary to comply with applicable legal requirements.

9. How We Share Personal Information

We do not sell personal information.

We may share personal information in the following circumstances:

9.1 Service Providers

With vendors and service providers that help us operate the Services, including hosting, infrastructure, payment processing, analytics, communications, and support providers.

9.2 Third-Party Services Connected by You

With third-party platforms and services that you or your organization choose to connect to Scale Mosaic, according to the permissions you grant.

9.3 Your Organization

Where an account is provided by an organization, with that organization and its authorized administrators.

9.4 Legal Requirements

Where we believe disclosure is necessary to comply with applicable law, regulation, legal process, or enforceable government request.

9.5 Business Transactions

In connection with a merger, acquisition, financing, reorganization, or sale of assets, where information may be transferred as part of the transaction.

9.6 With Your Consent or Direction

With your consent or at your direction.

10. International Data Transfers

We may process and store information in countries other than the country in which you reside.

Where we transfer personal information across borders, we use appropriate safeguards, such as contractual protections, to help ensure that personal information remains protected.

11. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information, the purpose of processing, and applicable legal requirements.

When information is no longer needed, we take steps to delete or de-identify it.

Users who wish to request deletion of previously stored information should follow the instructions in Section 17. Data Deletion.

12. Data Security

We use administrative, technical, and organizational measures designed to protect personal information.

These measures may include access controls, encryption where appropriate, monitoring, and internal policies.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Security Incidents

If we become aware of a security incident affecting personal information, we will take reasonable steps to investigate, mitigate, and notify affected parties and relevant authorities where required by applicable law.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate personal information;
• request deletion of personal information;
• request restriction of, or object to, certain processing;
• request a copy of your personal information in a portable format;
• withdraw consent where processing is based on consent.

To exercise these rights, please contact us at hello@scalemosaic.com.

We may need to verify your identity before responding.

15. Rights of EEA and UK Users

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection law.

These may include the right to lodge a complaint with a supervisory authority.

Where we process personal information on behalf of a business customer, requests relating to that information should generally be directed to that customer.

16. California and Other U.S. State Privacy Rights

If you are located in California or another U.S. state with applicable privacy laws, you may have rights such as the right to know, access, delete, or correct personal information, and the right not to receive discriminatory treatment for exercising those rights.

Where applicable, we do not sell or share personal information in the manner those laws define as “selling” or “sharing”.

To exercise your rights, please contact us at hello@scalemosaic.com.

17. Data Deletion

You may request deletion of personal information associated with your use of the Services.

To request deletion:

1. Send an email to hello@scalemosaic.com with the subject line “Data Deletion Request”.
2. Include the email address associated with your Scale Mosaic account, and a brief description of the information you want deleted.
3. We may ask you to verify that you control the account before we process the request.
4. After verification, we will delete or de-identify the personal information we hold, except where we are required to retain it for legal, security, accounting, or dispute-resolution purposes.

Where we process personal information on behalf of a business customer, deletion requests may need to be directed to that customer.

18. Third-Party Websites and Services

Our Services may contain links to, or integrate with, third-party websites, applications, and services.

Scale Mosaic does not control the content or privacy practices of those third parties.

We encourage you to review the privacy policies of any third-party services you use.

19. Children’s Privacy

The Services are intended for business and professional use.

They are not directed to children, and we do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take steps to delete it.

20. User Responsibilities

Users and organizations are responsible for:

• ensuring they have the appropriate rights and lawful basis to provide information to Scale Mosaic;
• configuring the Services appropriately, including permissions and access controls;
• reviewing AI-generated outputs before relying on them;
• complying with applicable laws when using the Services.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date on this page.

Your continued use of the Services after an update means you accept the updated Privacy Policy.

22. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us at:

• Company: Scale Mosaic
• Email: hello@scalemosaic.com
• Data Deletion: Section 17. Data Deletion
• Related: Terms & Conditions